Mostbet Privacy Policy

Mostbet acts as the data controller for personal information processed through its online services.

Personal data Mostbet may collect:

• Identity and verification data: full name, date of birth, address, photograph, national ID/passport copies, KYC documents
• Contact information: email, phone number, preferred language
• Account and usage: username, security credentials, settings, gameplay/activity logs
• Financial and transaction data: deposits, withdrawals, partial payment card details (tokenized), methods, currency
• Technical data: IP address, device identifiers, browser, operating system, network, approximate location
• Communications: chat, emails, support tickets, call recordings where permitted
• Compliance data: sanctions and PEP screening results, fraud signals, risk scores

Why the data is collected:

• To provide, operate, and maintain the services
• To verify age and identity, prevent fraud, and meet AML/CTF obligations
• To process payments and resolve billing issues
• To deliver customer support and service notifications
• To improve performance, usability, and security based on analytics
• To personalise content, subject to applicable consent

Security measures:

• Encryption in transit and at rest for key information
• Strict access controls, role-based permissions, and logging
• Network segmentation, firewalls, and DDoS protection
• Secure development practices and regular vulnerability testing
• Vendor due diligence and contractual data protection obligations
• Employee confidentiality undertakings and ongoing training
• Incident response and breach notification workflows

User rights (subject to legal limits):

• Access a copy of personal data
• Request correction of inaccurate information
• Request deletion, or restriction of processing
• Object to certain processing, including direct marketing
• Withdraw consent at any time (does not affect prior processing)
• Request data portability where technically feasible
• Lodge a complaint with a competent authority

Legal basis and compliance:

• Consent, contract performance, legal obligation, and legitimate interests
• Observance of applicable laws of Bangladesh, including the Cyber Security Act, 2023, and relevant directives
• Alignment with international standards such as GDPR where those obligations apply

Data retention:

• Kept only as long as needed for the purposes stated, for the duration of the user relationship, and for legal retention periods (e.g., AML/CTF and accounting), typically at least 5 years where required
• Deleted or anonymised when no longer needed

Mostbet uses personal data only for lawful, fair, and transparent purposes:

• Account setup and service delivery: create accounts, enable login, provide online services
• Payments and withdrawals: process transactions, handle refunds, prevent payment abuse
• Verification and compliance: KYC/AML checks, sanctions screening, age verification
• Security and fraud prevention: monitoring, risk scoring, dispute resolution
• Service improvement: analytics, performance metrics, error diagnostics, product testing
• Personalisation: adjust content, language, and settings, subject to user choices
• Communications: service messages, policy updates, transactional notifications
• Marketing: optional offers or newsletters, based on consent and opt-out controls
• Legal purposes: respond to lawful requests, enforce agreements, protect rights

Automated decision-making and profiling may be used for fraud detection, risk management, bonus abuse prevention, and responsible gameplay controls. Human review is available where required by law.

Users can access, update, or delete personal information by:

• Reviewing and editing profile fields in account settings
• Submitting a verified request through support channels shown on the websites or apps

Correction and deletion procedures:

• Mostbet may request identity documents to confirm the user making the request
• Corrections are applied to inaccurate or incomplete records
• Deletions are performed unless retention is required by law, dispute handling, or fraud prevention
• A confirmation will be provided after completion

By using Mostbet, the user consents to security checks and to the processing of payment information by payment service providers and acquiring banks to complete transactions and prevent financial crime.

• Services are intended for persons aged 18 and over
• The operator cannot verify age without identity documents submitted by the user
• If personal data of a minor is identified, access is restricted and the account is closed
• Parents or legal guardians may request deletion of a minor’s information by contacting support and providing proof of relationship and identity

• Personal data may be transferred to and processed in countries outside Bangladesh where Mostbet or its partners, payment processors, KYC providers, hosting vendors, or support teams operate
• Use of the services constitutes consent to such transfers
• All partners are bound by confidentiality duties and data protection obligations through contracts, including standard contractual clauses or equivalent safeguards where required
• Security controls are applied consistently to protect information regardless of location

• This disclaimer may qualify, limit, or clarify the scope and effects of certain rules in this policy where permitted by law
• It applies from the moment the user accepts the policy by signature (where applicable), electronic acceptance, or accession through the use of the services
• Nothing in this policy creates rights beyond applicable law or limits non-excludable statutory rights
• If any provision is found invalid, remaining provisions continue in effect

Definition and scope:

• Cookies are small text files stored on a device by a website to remember a user and gather information about usage

Purposes:

• Statistics and analytics to understand traffic and service performance
• Behaviour analysis to detect anomalies and improve security
• Personalisation of settings, language, and content
• Site improvement and error diagnostics

Types and retention:

• Essential cookies: required for core functions; session-limited or up to 1 year
• Preference cookies: remember choices; up to 1 year
• Analytics cookies: measure usage; up to 1 year
• Marketing cookies: subject to consent and local rules; up to 1 year

Controls:

• Users can manage cookie preferences through browser settings and any on-site cookie tools
• Consent for non-essential cookies can be withdrawn at any time
• Blocking some cookies may impact certain features

• Using Mostbet means full acceptance of this Privacy Policy and any incorporated notices
• The current version published on the websites prevails over any previous versions
• Continued use after updates indicates acceptance of the revised document
• Users who do not agree should discontinue use and request account closure and data deletion where permitted

Sharing may occur in these situations:

• Legal and regulatory: responding to lawful requests, court orders, or government notices
• Disputes and enforcement: investigating violations, recovering funds, managing chargebacks
• Service provision: payment processors, KYC/AML vendors, hosting and cloud providers, analytics, customer support tools, anti-fraud services, communications platforms

Scope and transparency:

• The categories of third parties are listed here; where a detailed list is provided on the websites, that list governs
• When sharing, only the minimum information necessary for the stated purpose is transmitted
• Providing data and using the services is consent to such sharing as described, subject to applicable law
• Third parties may act as processors or independent controllers and maintain their own privacy policies

• The websites may contain links to external websites or services operated by third parties
• Those sites have their own privacy policies and data practices
• Mostbet is not responsible for how external parties collect, use, or protect information
• Users should review the privacy policy of any external site before providing personal data